Supervise, Motivate and Empower Staff (Level 5)

Course Fee
$545.00 (incl 9% GST)

Course Fee Payable by:

• Singapore citizens 40 years old & above - $195.00
• Singapore citizens 21-39 years old - $295.00
• Singapore citizens below 21 years old - $545.00
• Singapore permanent residents 21 years old & above - $295.00
• Non-Singaporeans/Foreigners - $545.00

Course Content/Description

• Comply with legal, industry and organisational requirements in roster planning
• Review and make amendments or adjustments to duty rosters, in response to contingencies
• Communicate roster details, including tasks and expectations, to staff
• Apply effective leadership skills, including being a role model to motivate staff
• Employ means to effectively enhance co-worker relationships to achieve organisational goals
• Apply effective empowerment for organisational effectiveness
• Conduct on-the-job supervision to ensure organisational goals are achieved
• Address staff performance concerns based on assigned tasks
• Resolve conflicts between staff, in accordance with organisational policy

Course Objectives

This skill describes the ability to supervise, motivate and empower staff. It also includes planning staff rosters and addressing job performance concerns, in accordance with organisational procedures.

Learning Outcomes

• Apply organisational policies and procedures for planning staff rosters
• Review the processes for developing staff rosters
• Determine the factors to consider in assigning tasks to staff
• Apply effective listening and communication skills
• Apply the means to empower team members to achieve organisational goals
• Implement the methods to motivate and empower staff
• Conduct the methods of on-the-job supervision to enhance work performance
• Provide the techniques for positive and negative feedback to staff
• Execute the processes for resolving employee conflicts

Course Duration
16 Hours (14.5 Hours Training, 1.5 Hours Assessment)

Mode of Delivery
Classroom

Assessment

• Role-play
• Written Assessment (Case Study, Short Answer Questions and Direct Questions)

Certification
Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.

Attendance Requirement

• Minimum attendance requirement: 75%
• All learners are strongly encouraged to have full attendance for all sessions unless there are unforeseen circumstances, e.g. due to medical reasons where documentary proof can be provided

Entry Requirement

• Age Group: 18 to 60 years old
• Work Experience: 2 years and above
• Minimum Educational Level: Preferably 1 GCE ‘N’ Level pass and above
• Written Language: English (Workplace Literacy (WPL) Level 5)
• Spoken Language: English (Workplace Numeracy (WPN) Level 5)

Career Opportunities/Job Roles

• Supervisor
• Business Owner
• Trainer
• Chef

Who Should Attend
Senior Staff Members, Supervisors, Managers, Professional Conversion for PMETs (midcareer job seekers)