Customer Service Excellence in F&B (Level 1)

Course code

SKU: TGS-2023021710 Category:


Course Fee
$283.40 (incl 9% GST)

Course Fee Payable by:

  • Singapore citizens 40 years old & above - $101.40
  • Singapore citizens 21-39 years old - $153.40
  • Singapore citizens below 21 years old - $283.40
  • Singapore permanent residents 21 years old & above - $153.40
  • Non-Singaporeans/Foreigners - $283.40

Course Content/Description
This course is about communicating well with the customers and giving a positive impression to a diverse range of customers in F&B establishments. By doing so, the learners can contribute to a positive customer experience and the likely retention of happy customers.

Course Objectives/Learning Outcomes
At the end of the course, learners will be able to:

  • Identify and confirm customers’ expectations and needs.
  • Communicate with customers in a way that makes them feel valued and respected.
  • Respond promptly to customers’ requests and provide personalized service where possible.
  • Identify and act to mitigate triggers in the service environment that may lead to potential service challenges.
  • Direct feedback on areas of improvement and unresolved service challenges to the right escalation channels.

Course Duration
1 Day (8 Hours)

Trainer to Learner Ratio

Mode of Delivery

  • Classroom
  • Assessment


  • 10 Minutes Role Play (RP)
  • 50 Minutes Written Assessment (WA)

Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.

Attendance Requirement

  • Minimum attendance requirement: 75%
  • All learners are strongly encouraged to have full attendance for all classes unless there are unforeseen circumstances, e.g. due to medical reasons where documentary proof can be provided.

Entry Requirements

  • Learners should be at least 18 years old
  • Leaners must be able to listen, speak, read, and write English at a level equivalent to Workplace Literacy - Level 4 and above
  • Learners who do not meet the above requirements will be required to go through a short interview to verify their language and cognitive ability.

Career Opportunities/Job Roles

  • Waiter
  • Supervisor
  • Food or Drink Stall Assistant
  • Food Service Counter Attendant
  • Receptionist


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Important: Online purchase of WSQ courses is only applicable to self-sponsoring individuals. Companies interested in our WSQ courses may contact us at [email protected].

What codes mean
  • SG >= 40 – Singapore citizen 40 years old & above
  • SG 21-39 – Singapore citizen 21-39 years old
  • SG < 21 – Singapore citizen below 21 years old
  • PR >= 21 – Singapore permanent resident 21 years old & above
  • Foreigner – Non-Singaporean
Payment modes

You can choose to pay by:

  • PayNow
  • Cheque – note: cheque is to be made in Singapore
  • SkillsFuture Credit – applicable only to eligible self-sponsored learners
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