- International Introductory Award in Conflict Handling
- International Introductory Award in Customer Service (Service Sector)
- International Introductory Award in Hospitality Customer Service
- International Introductory Award in Hospitality Selling
- International Introductory Award in Selling
- Teachers' Profiles
Course Fee |
S$ 500 The course fee is payable upon application and subject to review |
Payment Mode |
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How To Apply |
(1) Via Online Application |
General Enquire |
Administration : Oriton School Pte Ltd |
Office Hour : |
9:00 to 6:00PM (Mon - Fri) |
Withdrawal Deferment & Refund Policy |
No refund of fee will be given upon confirmation of registration and absent from the course. One week's notice must be given in advance to the school for the change of date by the applicant |
International Introductory Award
in Hospitality Selling
Summary | This qualification offers learners an introduction to sales and the basic principles of sales techniques in the hospitality industry. |
Learning Outcomes | To be successful in this qualification a learner must have the knowledge to be able to: 1. Explain the differences between sales and marketing and how they are dependent on each other within the hospitality industry. 2. Demonstrate an understanding of the importance of sales to the hospitality organisation. 3. Understand how to communicate effectively within a hospitality sales setting. 4. Identify how consumer behaviour affects the selling process and exploiting selling opportunities in the hospitality industry. 5. Describe a range of basic selling techniques appropriate to a range of hospitality organisations. |
Expectation of Successful Learners | The qualification is a knowledge-based qualification. Successful learners will have knowledge of sales and the principles of basic sales techniques within hospitality. The qualification does not develop or assess actual competence in sales activities. |
Content | |
Section One - The Theory of Selling | Aims At the end of this section learners should be able to:
Indicative Content |
Section Two - Understanding the Hospitality Customer | Aims At the end of this section learners should be able to:
Indicative Content: |
Section Three - Developing Basic Selling Techniques | Aims At the end of this section learners should be able to:
Indicative Content |
Section Four - Effective Communication in Selling Situations | Aims At the end of this section learners should be able to:
Indicative Content |
Assessment | Assessment will determine whether learners have achieved the standard required to obtain a City & Guilds International Introductory Award in Hospitality Selling.
Learners will undertake a one-hour test that has 40 True/False style questions. The learner will need to select the correct answers and the pass mark is 80%. The test will be marked by City & Guilds. |
Particular Assessment Requirements | It is important that particular assessment requirements of learners are recognised and provision made for these. Information on the assessment of learners with particular assessment requirements has been provided by City & Guilds and can be accessed on the City & Guilds website in the following document:
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Delivery Advice | The total guided learning hours for this qualification are 7 and it is expected that learners will spend this time in a classroom based learning environment. |
To download our International Introductory Award in Hospitality Selling brochure, please click here. |
To fill up our International Introductory Award in Hospitality Selling course application form, please click here. |